Job Description

Insight Global is looking for Senior Business Analyst to join a leader in the tech industry supporting the transformation of their Lead to Cash business operations. This individual will have diverse responsibilities primarily focused on technology and system implementations, delivering automation and improving our operational infrastructure. The right candidate should have a background supporting sales operations processes centered around lead to cash, order to cash, quote to cash, sales enablement, or revenue enablement/operations.

Responsibilities:

• Work with business teams and business process teams to understand business needs and translate into clear, detailed requirements
• Advocate on behalf of business stakeholders to ensure that proposed solutions meet the business requirements and provide a positive user experience
• Drive systems-related project execution in direct partnership with IT (system administrators and development scrum teams); document business results achieved through solution implementation
• Lead UAT business planning and execution. Review QA and write UAT test scripts. Manage UAT with end-users including coordination and user acceptance sign-off
• Partner with project stakeholders, IT, and System Administrator teams to plan and prepare for Go-Live and post-go live support
• Participate in end-to-end implementation planning including project management, issue management, communication, and change management. May engage with Change Management/Communications teams to plan for and review change management content for project launches

Qualifications:

• 5+ years of experience as a Business Analyst utilizing project management methodologies to drive timelines
• Strong experience and knowledge of business requirement documentation (BRDs)
• Hands on experience coordinating and performing UAT testing.
• Experience supporting requirements related to Lead to Cash, Order to Cash, Quote to Cash, Sales Operations, or Revenue Operations type business processes/operations
• Experience with and understanding of the Salesforce platform
• Strong documentation and communication skills for multi-stakeholder alignment, simplifying complex analysis through compelling storytelling slides, and producing high-quality documentation.
• Proficient in Google Slides and Sheets, Lucidchart or Microsoft Excel and PowerPoint

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