Job Description
Job Description
Job Description:
The key experience interests are:
IT Business Analyst -
- Requirement gathering (Certifications in CBAP would be a plus)
- Tracing requirements to test cases
- Leading meetings in a very organized manner
- Critical thinking / problem skills
- Customer relationship experience and vendor relationship experience.
IT Analyst
- Customer relationship building
- Managing service partners to application support SLAs
- Reporting to customers status of portfolio
- Number of apps
- Incident status
- Health of environment
- Roadmap collaboration
- Critical thinking / problem skills
Required Qualifications for Position
- Bachelor s Degree or equivalent work experience that provides knowledge and exposure to fundamental theories, principles, and concepts
- 3 - 4 years experience in application, services or application analysis, deployment and support
- Experience working closely with service providers and delegating operational activities to them, as directed by a director or manager
- Knowledge of IT infrastructure & software component relationships, trends and best practices, on premise and SaaS solutions
- Solid skills with computers, operating systems and software (MS Office Suite, MS Project and other IT applications) and ability to learn new technical concepts quickly
- Excellent analytical abilities, including process analysis and development, problem solving and root cause analysis
- Strong teaming skills, collaboration, negotiation, communication, organizational, people management and conflict resolution skills
- Willing to travel to NiSource business unit or Service Provider locations, as needed
- NiSource business operations knowledge
- 2+ year s experience working with support vendors and a software support environment
- Knowledge of ITIL processes and metrics
Job Tags
Work experience placement,