Job Description

Job Description

POSITION TITLE: Director, Ticket Marketing & Operations

DEPARTMENT: Marketing

Company Overview:

Thrill Sports is a next-generation content company at the intersection of sports, entertainment, and lifestyle. As the parent company of Power Slap, Nitro Circus, and Street League Skateboarding (SLS), Thrill Sports is committed to delivering mind-blowing action sports events and original content worldwide. With over 60 million followers across multiple brand pages and channels, Thrill Sports is a leader in the action sports industry.

Position Summary:

The Director of Ticket Marketing & Operations is responsible for managing and overseeing all aspects of global ticket sales, including marketing, media buying, advertising campaign strategy as well as day-to-day ticket strategy, revenue management and operations management for all ticketed events at Thrill Sports (Power Slap, Street League Skateboarding and Nitro Circus). This role is integral in creating synergies within multiple business functions including sales, service, marketing, analytics, database, finance, technology and operations.

Responsibilities:

• Develops strategic local marketing and advertising campaigns to maximize ticket sales and revenue and maximize event awareness and exposure.
• Manages and negotiates advertising campaigns with traditional forms of local media including print, radio, TV, outdoor, experiential and PR.
• Coordinates with venue’s marketing and public relations departments to leverage arena and team assets.
• Works with third party promoter partners and government partners to provide marketing support and direction for all Thrill Sports events produced in partnership with third parties. 
• Operates and manages all aspects of Thrill Sports’ ticketing (all levels, including VIP) operations for over 40 annual global events, including travel to and directing event venue box office.
• Coordinates event build manifests and ticket inventory with venue box office and/or ticketing provider.
• Analyze ticketing reports and manage inventory to maximize revenues through dynamic pricing, strategic promotions, and channel partnerships.
• Develop business analytics and form strategies for dynamic pricing, platinum products, VIP Experience, secondary partnerships, and other revenue growth opportunities for Thrill Sports
• Develop new scaling strategies and overall pricing model
• Help drive business by identifying potential innovations in process, product, and technology and investigate the process for implementation.
• Oversees internal controls and procedures including auditing procedures and reports, allocation and distribution of tickets.
• Works with finance on event settlements and ticket-related revenue receivables.
• Administers efficient, accurate, and timely reporting mechanisms related to sales activity, as well as budget projections and analysis for senior management.
• Works with all departments to maintain and develop a high level of customer service for all customers.
• Leads ticketing technology efforts and innovations.
• Focuses on the future of ticket operations with the goal to be on the forefront of the ticketing industry.
• Performs other tasks, projects, and responsibilities as assigned.

Skills & Experience:

• Bachelor’s degree in a related field, or equivalent work experience.
• 5 or more years of relevant professional sports, entertainment, venue, tour ticketing, or box office management experience. Previous tour ticketing experience preferred, though not required.
• Media planning and buying experience across all advertising mediums. Global experience preferred, though not required.
• Advanced experience and knowledge of primary ticketing systems, including Ticketmaster and AXS, secondary channels and dynamic pricing tactics.
• Ability to travel extensively to all North America events.
• Superior customer service skills.
• Strong financial reporting skills.
• Ability to establish and maintain effective internal and external working relationships.
• Displays outstanding written and communication abilities. Ability to communicate effectively, orally and in writing, with individuals at all levels of the organization, internally and externally.
• Must be flexible and responsive to a fast paced, high demand, evolving and changing business environment.
• Proven ability to work collaboratively.
• Ability to maintain discretion and confidential information.
• Self-starter, energetic, positive attitude with enthusiasm to insure goals and objectives are achieved. Able to prioritize and handle multiple competing activities and interests simultaneously.
• Highly organized, detail-oriented, proactive and a critical thinker, with excellent decision-making ability.
• Solid leadership and team-building skills.
• Strong skills in Microsoft Excel, Word, and Outlook, and the ability to learn other basic computer programs.

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