Job Description
Senior Salesforce Marketing & Data Cloud Business Analyst
Full-time position
Raleigh, NC
SMART IT People has an exciting full-time opportunity in Raleigh, NC for a Senior Salesforce Business Analyst to help drive business and process improvements leveraging Salesforce Sales Cloud, Service Cloud, Data Cloud and Marketing Cloud.
Required skills:
- Bachelor’s Degree (Computer Science, Software Engineering, MIS)
- 5+ years' experience in a Salesforce Business Analyst or Consulting role
- Salesforce Sales Cloud, Marketing Cloud and/or Data Cloud experience
- Salesforce Business Analyst Certification, or commitment to obtain in 3 months from start date.
- Must be a people person, engaging and outgoing.
Nice to have skills:
- Understanding of Salesforce and how integrations work at a high level.
- Experience with Lucid Chart, Vizio or other software.
- Experience with agile development tools such as Copado, JIRA
- Experience with Life Sciences Industry
- Certified Agile Business Analyst
Technical & Functional Skills
- Previous experience working cross-functionally with technical and non-technical resources
- Excellent communication skills, both verbal and written, and the ability to translate technical subject matter to non-technical audiences
- Proficiency in Confluence and Jira
- Ability to perform Salesforce, Marketing Cloud and Data Cloud administrative / configuration tasks
- Excellent problem-solving abilities and attention to detail.
- Ability to analyze complex business requirements and translate them into technical solutions.
- Ability to effectively collaborate with diverse teams and stakeholders
Travel Requirements
Job description:
- Using critical thinking, you will approach each project pragmatically with a drive to solve problems with consistent clear communication cross functionally.
- As a key contributor to the team’s success, this role will be integral in identifying process and technological improvements and efficiencies and then helping with the implementation, administration and governance of these.
- Develop and maintain cross functional business relationships to ensure system and process needs are being addressed and maintained.
- Collaborate with cross functional global teams sharing best practices for process improvements.
- Evaluate existing business processes identifying areas for improvement and recommending process enhancements and automation opportunities.
- Work with stakeholders to gather and document business requirements and goals and work with the solution architect to translate them into Salesforce solutions.
- Convert Salesforce solutions into detailed Epics and User Stories within Jira for clear and actionable development tasks.
- Assist in quality assurance and contribute to the testing and debugging of solutions as needed.
- Create user guides / help documents for owned assets.
- Participate in technical team meetings and provide updates to the team as needed.
- Act as the primary Global Administrator and SME for Marketing Cloud and Data Cloud.
- Maintain and share best practices and standards for these tools across Global Regions.
Job Tags
Full time,