Job Description

Flik Hospitality Group Receptionist / Concierge

Salary: $27 - $28 / hour

What makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and hospitality. Once we find the right talent, we encourage, value and recognize their contributions. We keep our people renewed, excited and engaged by providing hands-on training and educating them about the latest trends. We give them a stake in successfully raising the bar. Our people love what they do and they love sharing their passion. Join our team and see the FLIK difference. Where a job isn't merely a job but the start of a career where you can flourish.

Job Summary

As a Receptionist / Concierge, you will establish a warm, welcome, and professional atmosphere for all clients, recruits, customers and employees. You will be the first impression to all visitors and will assist with operating the phones in addition to being the point of contact for all visitors, making sure guests feel comfortable and secure throughout their visit.

Essential Duties and Responsibilities:

• Welcomes and acknowledges all guests.
• Notify meeting host of all guests arrivals.
• Anticipates and addresses guests' needs.
• Ensures all visitor names are added to security list.
• Escorts clients to their meeting destinations.
• Acts as first point of contact for all activities and emergencies in the Reception area.
• Answers incoming telephone calls and transfer as needed/requested.
• Monitors and replies to all incoming emails in a timely manner.
• Responsible for booking and confirming conference room and visiting office reservations as a CRC team member
• Notify all necessary departments of pop-up/last minute reservations or cancellations.
• Notify Office Services of out-going mail or inter-office mail to be picked up at reception.
• Edits and sends the Daily Bulletin of visitors for the current day.
• Sends out a Weekly Bulletin that includes all upcoming events, visitors coming to the office the following week and new hires.
• Distributes permanent ID badges and loaner badges as needed.
• Promotes team work and quality service through daily communications and coordination with other departments.
• Develops and maintains positive working relationships with others, and support team to reach common goals.
• Ensures front desk work area is kept clean and in an orderly state at all times.
• Provides a professional, efficient arrival and departure experience for our guests while creating a memorable visit.
• Ability to memorize FAQ's and speak knowledgably about the building and surrounding areas, transportation, local restaurants, and Boston 'happenings'.
• Distributes car vouchers as needed.
• Performs other duties as assigned.

Preferred Qualifications:

• A genuine sense of hospitality, with a commitment to delivering exceptional service.
• Excellent oral and written communication skills.
• Excellent organizational skills, with the ability to work under pressure, prioritize, and ability to multitask.
• Strong computer skills and knowledge of office technology/equipment.
• A good understanding of greeting clientele and the special role of a Hospitality Ambassador within a corporate environment.
• Discreet, ethical and committed to maintaining a high degree of confidentiality.
• Act as a role model for new staff members and maintain a professional disposition at all times.
• Punctual, dependable and dedicated to achieving excellence, down to the smallest of details.
• Proficiency in computer software programs, including MS Office and EMS is a plus.
• Ability to stand/walk for extended periods of time.
• Experience in a client service/reception position.

Apply to Flik today!

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation.

Associates at Flik Hospitality are offered many fantastic benefits including medical, dental, vision, life insurance, disability insurance, retirement plan, paid time off, holiday time off, associate shopping program, health and wellness programs, discount marketplace, identity theft protection, pet insurance, commuter benefits, employee assistance program, flexible spending accounts, paid parental leave, and personal leave.

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