Job Description
Under the general direction of the District's Chief of Public Affairs, an Information Officer II, the Information Officer I (Specialist) is the Public Information Officer (PIO)/Customer Service Liaison (CSL) who performs the more complex professional and technical tasks associated with a comprehensive program to inform the public and local agency partners of the District's and Department's programs and activities.
Incumbent also oversees and coordinates responses to the District's Customer Service Request (CSR) Program, acting as the liaison between the public and the Maintenance Division, preparing and managing the District's CSR program. This program may be the first point of contact for the public, government agencies and elected officials in reporting concerns about construction, maintenance, operations and the safety of California highways and freeways, and the liaison tracks and resolves these customer service issues.
Incumbent will also assist with the development of media and general communications campaigns; provide proactive and reactive responses to media and stakeholders; prepare briefing reports, write and edit documents; and support internal and external communications.
PARF# 12-5-370 / JC-479669
Eligibility for hire may be determined by your score on the INFORMATION OFFICER I (SPECIALIST) exam. For those who do not have current eligibility (e.g., transfer, permissive reinstatement, or voluntary demotions) and/or who will be new to state civil services employment, you must be on the state examination list to be eligible for these positions. To apply for the exam, please click here and search by typing in the classification title.
T he Human Resources Contact is available to answer questions regarding the application process. The Hiring Unit Contact is available to answer questions regarding the position.
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You will find additional information about the job in the Duty Statement .
Working Conditions Position located at 1750 E. 4th Street, Santa Ana Ca 92705, Orange County - District 12/Division of Administration.
Multiple positions may be filled from this recruitment.
This position may be eligible for telework. The amount of telework is at the discretion of the Department and based on Caltrans's evolving telework policy. Caltrans supports telework, recognizing that in-person attendance may be required based on operational needs. Employees are expected to be able to report to their worksites with minimum notification if an urgent need arises. The selected candidate will be required to commute to the headquartered location as needed to meet operational needs. Business travel may be required, and reimbursement considers an employee's designated headquartered location, primary residence, and may be subject to CalHR regulations or applicable bargaining unit contract provisions. All commute expenses to the headquartered location will be the responsibility of the selected candidate.
New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.
Minimum Requirements You will find the Minimum Requirements in the Class Specification.
- INFORMATION OFFICER I (SPECIALIST)
Additional Documents - Job Application Package Checklist
- Duty Statement
Position Details Job Code #:
JC-479669
Position #(s):
912-002-5601-002
Working Title:
Public Information Officer/Customer Service Liaison
Classification:
INFORMATION OFFICER I (SPECIALIST) $5,855.00 - $7,327.00 A
# of Positions:
Multiple
Work Location:
Orange County
Telework:
Hybrid
Job Type:
Permanent, Full Time
Department Information Caltrans Mission: Improving lives and communities through transportation.
Caltrans Vision: A thriving and connected California.
The Caltrans workforce is made up of diverse and unique individuals who contribute to our organizational success. Caltrans is about celebrating diversity, valuing one another, and recognizing that Caltrans is strong not despite the diverse attributes of our workforce, but because of our diversity.
Department Website:
Director's EEO Policy :
Director's EEO Policy Statement:
Special Requirements - Possession of a valid driver's license is required when operating a state owned or leased vehicle.
A Statement of Qualifications (SOQ) is required for this position. The SOQ serves as documentation of each candidate's ability to present information clearly and concisely in writing. The SOQ is about how an applicant's education, training, experience, and skills meet the criteria in the duty statement and qualify the applicant for the position. The SOQ describes your experience as it relates to this position. Resumes and cover letters will not take the place of the SOQ. Applications without an SOQ will not be considered. Failure to include and complete the SOQ may result in disqualification for interview.
The SOQ should be single spaced, size 12-point Arial font, and no longer than 2 pages in length. The SOQ should have a title of "Statement of Qualifications", must include responses to the following questions, and restate each question preceding each response in the order they are listed. Applicants who do not exactly follow these requirements will not be reviewed/considered and will be disqualified.
- Public Affairs is about serving the public and providing excellent customer service. How would you go about working with a stakeholder who is upset about a particular action that Caltrans has taken and how would you respond and turn this into a positive interaction?
- This job requires writing press releases, developing messaging and editing talking points and other materials on behalf of Caltrans. Please describe your past writing experience and rate your expertise on a scale of 1-10, with 10 being excellent.
- Describe your experience working with Caltrans Maintenance Service Request (CSR) program, or other customer-service related programs and duties.
Possession of Minimum Qualifications will be verified prior to interview and/or appointment. If you are basing your eligibility on education, you must include your unofficial transcript(s)/diploma for verification. Unofficial, original, or official sealed transcripts will be accepted and may be required upon appointment. Applicants with foreign transcripts/degrees must provide a transcript/degree U.S. equivalency report evaluation that indicates the number of units and degree to which the foreign coursework is equivalent. Please visit either of the following two websites for a list of evaluation agencies: or . Please redact birthdates and social security numbers.
Application Instructions Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Final Filing Date: 6/13/2025
Who May Apply
Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s).
Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).
How To Apply
Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:
Address for Mailing Application Packages
You may submit your application and any applicable or required documents to:
Department of Transportation
California Department of Transportation
Attn: Caltrans DHR Contact - JC-479669
1750 E. 4th Street, 1st Floor
Santa Ana , CA 92705
Address for Drop-Off Application Packages
You may drop off your application and any applicable or required documents at:
Department of Transportation
California Department of Transportation
Caltrans DHR Contact - JC-479669
1750 E. 4th Street, 1st Floor
Santa Ana , CA 92705
Closed on weekends and State holidays.
08:00 AM - 05:00 PM
Required Application Package Documents
The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:
- Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
- Resume is optional. It may be included, but is not required.
- Statement of Qualifications -
- Statement of Qualifications (SOQ) is required. Please see the Special Requirements section for SOQ instructions.
Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.
Benefits Click HERE to view the Benefits Summary for Civil Service Employees in the State of California.
Contact Information The Human Resources Contact is available to answer questions regarding the application process. The Hiring Unit Contact is available to answer questions regarding the position.
Human Resources Contact:
Lupe MartinezRoberts
(279) 234-2325
Lupe.Martinez-Roberts@dot.ca.gov
Hiring Unit Contact:
Sheilah Fortenberry
(949) 969-5055
Sheilah.Fortenberry@dot.ca.gov
Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.
EEO Contact:
Caltrans EEO Office
(844) 368-3367
Ask.eeo@dot.ca.gov
California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.
Important Applications Instructions: The State application (STD. 678) is required, and each section must be filled out completely and thoroughly. For mailed or hand delivered applications to be considered for this position, the Job Control number (JC-479669), PARF# 12-5-370 and title of the position (Information Officer I - Specialist) must be included on the STD. 678 form.
Electronic applications through your CalCareers account are highly recommended and encouraged.
Candidates that meet the minimum qualifications based on possession of EDUCATION, LICENSE, OR CERTIFICATE must include a copy of your DEGREE/TRANSCRIPTS, LICENSE, or CERTIFICATE, along with your State application (STD. 678), to be considered for this position.
NOTE: Do not submit the "Equal Employment Opportunity" questionnaire (page 5) with your completed State application (STD. 678). This page is for examination use only. Do not include any confidential information on any documents you submit for this job vacancy, such as your state application, resume, or educational transcripts. Confidential information that should be excluded or removed from these documents includes, but is not limited to, your Social Security Number, birth date, driver's license number, examination results, LEAP status, marital status, and age. The job application packet checklist is not required to apply for this position. Failure to follow these instructions may result in your application not being considered for this position.
Equal Opportunity Employer The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.
It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants. State Of California
Job Tags
Holiday work, Permanent employment, Full time, Contract work, Local area, Immediate start, Remote job, Weekend work,