Job Description

Job Description

Job Description

Location : United States (Remote) | Preference : Candidates from the West Coast are highly preferred | Travel : Up to 25%

Role Overview

Become a part of our organization as we transform workforce management (WFM) solutions tailored for the healthcare sector! Our platform plays a crucial role in healthcare systems, ensuring optimal staffing that enhances both patient care and operational efficiency.

We are seeking a Principal Technical Account Manager to manage the complete technical lifecycle and guarantee the sustained success of our most significant enterprise account within the US Healthcare industry.

In this essential position, you will merge high-level client relationship management with advanced technical problem-solving. As the primary technical leader for this account, your responsibilities will include strategic planning, intricate troubleshooting, and ensuring our client receives maximum value from our platform.

If you excel at establishing trust with C-suite executives and converting complex technical strategies into real business outcomes, this opportunity is ideal for you!

Your ResponsibilitiesClient Relationship Management & Strategic Guidance

• Serve as the main technical subject matter expert (SME) and strategic consultant for a dedicated Large Strategic Enterprise Healthcare account.
• Assist the client in aligning their long-term technical objectives with our product roadmap.
• Advocate for the client's needs, ensuring their engagement and alignment with our offerings.
• Track customer technical health and system usage metrics to identify and address potential risks.
• Work alongside the Customer Success Manager to co-facilitate Executive Business Reviews, emphasizing ROI and future growth opportunities.

Technical Consulting & Issue Resolution

• Act as the technical escalation point for all post-launch issues, conducting in-depth root cause analysis.
• Guide the client on best practices for system architecture and configuration within our ecosystem.
• Lead the resolution of critical technical challenges in partnership with Engineering and Product teams.

Project Management & Product Advocacy

• Oversee the technical execution of high-impact projects, ensuring timely and quality delivery.
• Champion the customer's voice internally, converting their feedback into actionable requirements.
• Provide customized technical training and documentation for the client's IT teams.

Qualifications

• Extensive Experience : Over 7 years in a senior, customer-facing technical role supporting Large Strategic Enterprise accounts.
• WFM Expertise : Practical experience with UKG Workforce Management Pro or comparable solutions.
• Healthcare Industry Knowledge : Strong understanding of healthcare staffing and scheduling processes.
• Technical Proficiency : In-depth knowledge of SaaS solutions and contemporary integration methods.
• Communication Skills : Outstanding ability to explain complex technical concepts to varied audiences.
• Educational Background : Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent experience.

Preferred Qualifications

• Experience managing a technical relationship with a single, highly strategic account.

Why Join Us?

• Remote Work : Enjoy the flexibility of working from anywhere in the United States (West Coast preferred).
• Health & Dental Coverage : Comprehensive benefits for your health and dental needs.
• 401(k) Matching : Employer-matched 401(k) plan to help secure your financial future.
• Professional Growth : Budget allocated for your development and career progression.
• Vacation Time : Take advantage of 4 weeks of vacation to recharge.
• Holidays : 12 recognized holidays each year.
• Flex Days : 2 additional flexible days to use as needed.
• Sick/Wellness Days : Unlimited paid sick and wellness days.
• Flexible Hours : Work hours that accommodate your lifestyle.
• 10% Time : Opportunity to engage in personal projects of your choice.
• Home Office Budget : Financial support to create your ideal workspace.
• Supportive Team : Collaborate with a team that values support and cooperation.
• Make an Impact : Contribute significantly to the healthcare industry.

If you believe you may not meet every single qualification, we still encourage you to apply! We are committed to fostering talent and building a diverse team that prioritizes growth and personal development.

About Our Organization

We simplify complex interactions, ensuring the right individual is assigned to the right shift at the right time. Our culture thrives on collaboration and open communication, helping our team understand the "why" behind their work and how it aligns with our mission.

Our Core Values

Our culture is defined by D.E.S.I.G.N.:

• Doing the Right Thing : We choose the right path, even when it’s difficult.
• Exhibiting a Growth Mindset : We invest in ourselves and seek knowledge to improve.
• Being Authentic : We bring our true selves to work and support one another.
• Innovating & Iterating : We experiment thoughtfully, learning from every experience.
• Helping Others First : We aim to add value to every interaction with a service-oriented mindset.
• Embracing Feedback : We view feedback as essential for growth.

These core values guide our hiring, evaluations, and recognition, making it crucial for you to resonate with them to join our team.

Job Tags

Remote work, Home office, Flexible hours, Shift work,

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