Job Description

Job Description

Job Description

We are seeking a compassionate, detail-oriented Medical Assistant to join our small, dynamic, multi-disciplinary team providing healthcare to individuals experiencing homelessness. As a vital team member, you will support medical providers by preparing patients for visits, assisting during examinations, performing routine clinical tasks, and coordinating follow-up care. This position is ideal for someone committed to health equity, patient-centered care, and improving the lives of underserved populations through accessible, respectful, and high-quality healthcare. 

• Greet and room patients in a trauma-informed, respectful, and non-judgmental environment. 
• Perform clinical tasks including measuring and documenting vital signs, conducting health screenings, and preparing patients for exams and procedures. 
• Assist providers with examinations, treatments, and minor in-office procedures. 
• Conduct and document point-of-care testing (e.g., urinalysis, glucose checks, rapid diagnostic tests) in accordance with protocols. 
• Maintain accurate, up-to-date, and HIPAA-compliant electronic health records. 

Care Coordination & Patient Advocacy  

• Support patients in completing forms and understanding care instructions. 
• Connect uninsured patients to the Financial Case Manager for assistance with coverage or benefits. 
• Educate patients about preventive health measures, follow-up care, and available support resources. 
• Advocate for patient needs by facilitating connections to housing, food access, behavioral health, and other social services. 

Clinic Operations  

• Prepare and stock exam rooms; ensure cleanliness and readiness of clinical areas. 
• Monitor and manage medical supply inventory, ensuring timely restocking. 
• Provide cross-coverage for registration, scheduling, and phone support as needed. 
• Answer and route phone calls from patients, pharmacies, and community partners. 

Team Collaboration  

• Participate in team huddles and case review meetings to support holistic, coordinated care planning. 
• Collaborate with medical providers, behavioral health specialists, case managers, and outreach staff to ensure continuity of care. 
• Attend staff meetings, trainings, and ongoing professional development opportunities. 

OTHER DUTIES  

• Demonstrate respectful, professional and appropriate behavior that supports a team oriented work environment.
• Demonstrate a commitment to the mission, core values and goals of Health Reach and its healthcare delivery. 
• Attend staff meetings, in-service meetings and participate in agency committees and task force activities as required.
• Train other staff as needed. 
• Perform other duties as assigned. 

EDUCATION, EXPERIENCE, LICENCSURE, & CERTIFICATIONS  

• High school diploma or equivalent required. 
• Completion of an accredited Medical Assistant training program preferred; will consider equivalent experience such as one (1) year of work as a Patient Care Technician, EMT, or similar clinical support role. 
• Minimum of 1 year of experience in a healthcare or community health setting preferred, especially in primary care, urgent care, or public health environments. 
• Experience working with marginalized or underserved populations, including people experiencing homelessness, is highly desirable. 
• Bilingual (Spanish/English) skills a plus. 

KNOWLEDGE, SKILLS & ABILITIES  

• Understanding of basic clinical procedures, vital signs, and infection control practices. 
• Familiarity with medical terminology, documentation standards, and patient safety protocols. 
• Working knowledge of HIPAA regulations and principles of patient confidentiality. 
• Awareness of social determinants of health and their impact on patient well-being. 
• Proficiency in electronic health record (EHR) systems and general computer literacy. 
• Strong clinical support skills, including patient triage, documentation, and assisting with in-office procedures. 
• Excellent customer service and communication skills, both written and verbal. 
• Effective organizational skills, with the ability to manage multiple tasks in a fast-paced environment. 
• Ability to build rapport with patients from diverse cultural, linguistic, and socioeconomic backgrounds, using a trauma-informed and nonjudgmental approach. 
• Demonstrated empathy, patience, and professionalism in high-stress or emotionally complex situations. 
• Ability to work independently and collaboratively within a multidisciplinary team. 
• Willingness to adapt to changing workflows and priorities in a community-based care model. 

PHYSICAL DEMANDS & WORK ENVIRONMENT  

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. 

• Prolonged periods of sitting, standing, and walking may be required. 
• Ability to lift up to 25 pounds occasionally. 
• Frequent use of hands and fingers to operate computers, phones, and other office or clinical equipment. 
• Occasional reaching, bending, or stooping may be necessary. 
• Visual and auditory acuity required to perform job functions safely and effectively. 
• Work is typically performed in an office, clinic, or community-based setting. 
• May be exposed to varying environmental conditions depending on work location. 
• Standard business hours apply, with occasional flexibility required to meet organizational or program needs. 
• May involve contact with individuals in crisis or under stress; must maintain professionalism and confidentiality. 
• May be exposed to potentially hazardous materials or situations; adherence to safety protocols is required. 

I can, with or without reasonable accommodation(s), perform the essential functions of this position:

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