Overview Join to apply for the IT Helpdesk Engineer role at Commure . This range is provided by Commure. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. This is an on-site role at Commure Mountain View with potential travel to the San Francisco area. Base pay range $65,000.00/yr - $85,000.00/yr What You’ll Do Provide timely, friendly technical support for employees in person, via Slack, email, phone, and remote sessions. Troubleshoot and resolve common issues—from password resets and network problems to software errors. Document, track, and close support requests in our ticketing system (e.g., Jira). Create and maintain clear, useful documentation in our IT knowledge base. Handle onboarding and offboarding tasks — including preparing, configuring, and deploying laptops and workstations. Support system updates, application installs, and basic configuration changes. Support daily operations and maintenance of conference rooms. What You Bring At least 2 years of IT support experience (help desk, desktop support, or similar) — internship or in-house experience counts. Basic-to-intermediate troubleshooting skills for macOS and familiarity with Windows 10/11; mobile device support (iOS & Android) is a plus. Comfort working with IT tools like Jira, Confluence, Jamf, and Okta (or the ability to learn them quickly). Strong communication skills and a proactive, problem-solving mindset. Ability to stay organized and thrive in a fast-paced environment. Relevant certifications (CompTIA A+, Google IT Support) are a plus. Work Location This is an on-site role — you’ll work in our Mountain View office 5 days a week. Some travel to our SF office may be required. Why Join Us? You’ll have the opportunity to build on your IT skills, work with modern tools, and be part of a collaborative, growth-focused team where your work directly impacts the employee experience. Commure + Athelas is committed to creating and fostering a diverse team. We are open to all backgrounds and levels of experience, and believe that great people can always find a place. We are committed to providing reasonable accommodations to all applicants throughout the application process. Please be aware that all official communication from us will come exclusively from email addresses ending in @getathelas.com, @commure.com, or @augmedix.com. Any emails from other domains are not affiliated with our organization. Employees will act in accordance with the organization’s information security policies, including protecting assets from unauthorized access, disclosure, modification, destruction or interference. Employees will report to the information security office any confirmed or potential events or other risks to the organization. Employees will be required to attest to these requirements upon hire and on an annual basis. Compensation Range: $65K - $85K Seniority level Entry level Employment type Full-time Job function Engineering and Information Technology Industries IT Services and IT Consulting #J-18808-Ljbffr Commure
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