Helpdesk Specialist Job at Omm IT Solutions, Washington DC

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  • Omm IT Solutions
  • Washington DC

Job Description

Please note:

This is 100% On-Site role in Washington DC

The Selected Candidate must be willing to work 5 Days Onsite.

Position Summary:

  • The Helpdesk Specialist is the front line of technical support, resolving user issues, supporting devices, and ensuring endpoint security.
  • This role also manages the setup and maintenance of meeting room tech, mobile devices, and user onboarding/offboarding.

Requirements

Key responsibilities:

  • User Support:
  • On-site, phone, and remote helpdesk services for all users, including white-glove VIP support
  • Troubleshoot hardware (laptops, tablets, phones), MFDs, and software (M365, VPN, browsers)
  • Mobile Device Support:
  • Support and track 15+ mobile devices; manage upgrades and replacements
  • Configure and secure phones/tablets using MDM (likely Intune)
  • Security Enforcement:
  • Apply security patches and update configurations on all endpoints
  • Ensure AV protection and DLP settings are active on all devices
  • Standardization & Imaging:
  • Deploy standard disk images for workstations and mobile devices
  • Maintain secure, documented baseline configurations
  • AV & Conference Room Support:
  • Set up conference room equipment for in-person and hybrid meetings (~4 annually)
  • Troubleshoot AV software/hardware and coordinate repairs
  • Backup, Documentation, and CM Support:
  • Back up and restore user machines
  • Assist with CM process and documentation as needed
  • Collaborate with Program Manager and SysAdmin on asset deployments, patching schedules, and workstation backups.
  • Document all issues and solutions using Client’s helpdesk ticketing software; escalate issues appropriately.

Required Qualifications:

  • Minimum 5+ years of experience supporting enterprise helpdesk operations and cloud platforms (M365, AWS, Google).
  • Expert in providing support on IT hardware/software and accurately tracks issues.
  • Proficient in setup and maintenance of mobile devices, laptops, and tablets including inventory tracking.
  • Strong experience with Windows imaging tools, Intune, mobile device management (MDM).
  • Strong customer service and communication skills, especially for executive support.
  • Familiarity with desktop security baselines and configuration hardening.

Job Tags

Contract work,

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