Job Description

Job Title

TMC Hospitality was founded in 2016 by Philip Bates as an offshoot of TMC Group to bring its innovation and purposeful disruption to the hospitality industry. As a forward-thinking hotel development and management company focused on elevating hospitality from a service to an experience through strategic development, investment, and brand creation, the group has two hotel brands, Bode and Drift, in addition to Buttonwood Farm & Winery that cater to the concept of social group travel and experiences. Bode, with a location in Nashville, redefines traditional travel by creating flexible spaces that expertly blend the style of vacation rental homes with the comforts and conveniences of a boutique hotel. With locations in San Jose del Cabo, Santa Barbara, Palm Springs, and Nashville, Drift is a modern hotel concept for independent and group travelers who value adventure and culture with minimalist yet intentional details and amenities.

Primary Responsibilities

• Anticipate guests' needs and respond quickly & professionally to all guest requests
• Provide information on resort amenities and facilities
• Monitors traffic flow and guest queues within public area; directing guests as appropriate
• Assists in Guest Pre-Checkin and Check-in process
• Operates general maintenance machinery including hand tools to complete guest related maintenance issues
• Responds promptly to Emergency situations and alerts Management when needed
• Must be tech savvy adhering to the process of communicating promptly with Remote sales team and management via Work Chat in regards to Guest requests/issues while maintaining professional dialogue with guests and finding resolutions to satisfaction.
• Maintain complete knowledge at all times of all hotel features/services, activities, and events.
• Inspect, plan and ensure that all materials, workspaces and equipment are in complete readiness for service.
• Be able to communicate effectively with guest and provide exceptional customer service
• Adhere to hotel requirements for guest/employee accidents or injuries and in emergency situations.
• Anticipate guest needs, respond promptly to and acknowledge all guests, however busy and whatever time of the day.
• Maintain positive guest relations at all times
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
• Coordinate with and support other hotel departments to ensure guest satisfaction
• Assist with special projects or events as needed

Requirements

• Strong public speaking and communication skills
• Experience in food service or hospitality is desirable
• Ability to multitask and prioritize in a fast-paced environment
• Excellent problem-solving skills and the ability to handle difficult situations with professionalism and empathy
• Proficient computer skills, including knowledge of reservation systems and basic office software
• Flexible schedule, including availability to work evenings, weekends, and holidays

We offer competitive pay and benefits packages for qualified candidates. Join our team of dedicated professionals in providing exceptional guest service.

Job Type: Full-time

Pay: $20.00 - $23.00 per hour

Expected hours: 30 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Retirement plan
• Vision insurance

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