Job Description

Job Description

Monarch International, seeks an experienced E-commerce Operations Manager to oversee our daily operations across multiple sales channels. The primary focus is on managing outbound orders and inbound containers. The ideal candidate will oversee our 300+ SKU catalog, optimize logistics processes, and ensure smooth operations on Amazon and Shopify. With extensive knowledge of logistics, strong import experience, and excellent inventory management and forecasting ability, you'll play a crucial role in our continued success.

Key Responsibilities:

• Oversee day-to-day operational management of all outbound orders and inbound containers, ensuring timely processing, accurate fulfillment, and efficient receiving.
• Coordinate with freight forwarders, 3PL providers, and drayage companies to optimize shipping routes, reduce transit times, and manage costs effectively.
• Manage and optimize product listings, performance, and sales strategies across multiple ecommerce platforms including Amazon, Wayfair, The Home Depot, Shopify, and Walmart.
• Implement and maintain inventory control systems to optimize stock levels across all sales channels, reducing carrying costs while preventing stockouts.
• Establish and manage a comprehensive database of all 300+ SKUs, ensuring consistency and accuracy of product information, keywords, descriptions, and features across all platforms.
• Implement and utilize project management software (e.g., Notion, ClickUp, or Asana) to streamline operations, develop standard operating procedures, and lead cross-functional teams in executing operational initiatives.
• Monitor and control operational expenses, identifying cost-saving opportunities and ensuring effective budget management.

Requirements:

• Bachelor's degree in Business, Operations Management, or related field
• 5+ years of experience in ecommerce logistics and supply chain management, with a proven track record of success in managing multiple ecommerce sales channels
• 5+ years of Shopify / DTC management
• 5+ years of Amazon Seller Central management
• Strong analytical, problem-solving, communication, and leadership abilities
• Solid understanding of EDI systems, WMS software, QuickBooks Online, and ShipStation
• Ability to critically think through systems issues and resolve technical problems with support assistance
• Strong understanding of emerging technology within ecommerce, including generative AI
• Proficiency in implementing automation using platforms like Zapier and managing accounting/expense requirements

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