Job Description

Overview

Concierge
Carlton Shores Health & Rehabilitation Center is looking for a Concierge to join their Team!

ABOUT CARLTON SHORES - Located in Daytona Beach, FL, we are a skilled nursing and rehabilitation facility that is dedicated to helping our residents maximize their potential and live their lives to the fullest. We offer a modern, comfortable, and secure facility staffed by caring professionals where individuals receive the finest sub-acute medical care, rehabilitation services, and 24-hour skilled nursing care. We are committed to maintaining a facility where compassionate care is provided in an environment of respect and dignity. It is also a great working environment for our staff as we truly value and appreciate each member of our team!

While working here, you will enjoy:

• Health, dental, vision and life insurance. Your well-being is important, and we value it.
• Paid time off. Because as much as you love your job, we want you to also love having time to be you.
• A 401K retirement plan. You're our company's future; let us help you take care of yours.
• Continuing education credits. Life, learning, and education are our top priorities.
• Supportive management, cohesive work environment and many different career paths to help you achieve your professional goals.

Summary Of A Concierge The Concierge acts as the first point of contact for residents, visitors, and families, ensuring a warm, professional, and helpful environment. This role supports the comfort, satisfaction, and well-being of residents by coordinating services, assisting with requests, and working closely with clinical and support staff.

Qualifications

Qualifications Of A Concierge

• CNA certified.
• Previous experience in customer service, hospitality, or senior care setting preferred.
• Excellent verbal and written communication skills.
• Friendly, compassionate demeanor and ability to work with elderly residents.
• Proficient in Microsoft Office and basic office technology.
• Ability to multitask and remain calm under pressure.

Responsibilities

Responsibilities Of A Concierge

• Greet and assist residents, families, and guests in a courteous and professional manner.
• Coordinate non-clinical resident services such as transportation, dining reservations, event sign-ups, and personal requests.
• Maintain a clean and welcoming lobby or front desk area.
• Answer phones and direct calls appropriately.
• Support new resident orientation and transition.
• Handle resident requests and concerns, escalating when necessary.
• Maintain logs, documentation, and reports as required.
• Assist with administrative tasks and scheduling.

Carlton Shores Health and Rehabilitation

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