Community service officers (CSOs) on college campuses patrol to maintain safety, assist during emergencies, control access to buildings, manage crowds, and provide escort services. They also perform service functions such as access control and personnel check-in. Daily Operations include key handling and access granting using keysets, vetting guests with a documented security log, and recording access into the facility. CSOs document incidents, write reports, maintain accurate records, and collaborate with campus security, local law enforcement, and other stakeholders to address safety concerns and coordinate responses. They communicate emergencies, calls for services, crimes, and other events to dispatch via radios. CSOs patrol designated campus areas on foot, respond to emergencies such as medical incidents, fires, or natural disasters until professional services arrive, offer escort services especially during late hours or in dimly lit areas, and assist in managing crowds during events ensuring safety protocols and responding to disturbances. Required skills include comprehensive knowledge of safety procedures, emergency response protocols, relevant laws, diversity awareness, cultural sensitivity, exceptional verbal and written communication, conflict resolution, de-escalation, sharp observation, quick decision-making, physical fitness, basic computer skills, adaptability to varied shifts and holidays, integrity, trustworthiness, and customer service orientation. Required education and experience include a High School diploma or equivalent, 3-12 months security work experience or equivalent, possession of an unarmed guard license from the Tennessee Bureau of Commerce and Insurance highly recommended, minimum age of 18, and good moral character.
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