Job Description
Selah is a tech-driven healthcare services company focused on improving the health outcomes of the population by offering hybrid (virtual and in-person) healthcare programs.
At Selah, we bring together providers, payers, vendors, and other stakeholders together to be your Care Anywhere companion. Our state-of-the-art technology connects people and processes to achieve the quadruple aim of reducing healthcare costs, improving patient and provider experiences, and delivering better outcomes.
Description As a Care Coordinator, you will be managing an innovative Chronic Care Management program (ON SITE IN LEWISVILLE, TX) leveraging the best-in-class virtual care and Remote Patient Monitoring (RPM) technology/devices to improve health outcomes for patients enrolled.
Key Responsibilities: - Remotely providing basic patient coaching and care to improve patient outcomes
- Develop a care plan with the patient, family/caregiver(s), and provider
- Monitor patient outcomes, adherence to care plans, evaluate effectiveness, monitor patient progress in a timely manner, and facilitate changes as needed
- Coaching and educating patients on improving their Chronic Conditions, preventive care, and physician directives
- Telephone outreach to English and Spanish-speaking patients
- Facilitate CCM and RPM program enrollment
- Concise and accurate documentation
- Cultivate and support the primary care providers with timely communication, inquiry follow-up, and integration of information into the care plan regarding transitions-in-care and referral
- Work with the clinical team in the practice partner to launch and scale a successful Virtual RPM / Chronic Care Program
- Patient intake into the program – Reviewing patients and identifying patients that fit the inclusion criterion for Remote Monitoring
- Answering questions about our Chronic Disease Practice from prospective patients
- Actively enrolling patients into the program at the clinic location
- Discussing the RPM program with patients and onboarding them into the program
- Training patients on the use of at-home vital sign monitoring equipment and mobile application
- Keeps supplies on hand by inventorying stock and liaising with RPM partners to ensure adequate supply
- Assigning RPM kits to patients onboarding into the program
- Off-boarding patients when necessary, from the program and preparing their devices for the next patient
- Connecting with patients in the Chronic Care Management (CCM) cohort via phone and/or video telemedicine once a month or when they have questions
- Triage of patient problems and notifications identified by the RPM technology
- Generate reports and notes about the patient's condition and escalate to the appropriate clinical resource within the clinic
- Outstanding interpersonal skills especially with the elderly and a customer service attitude is an absolute requirement for this role
- Constantly explaining and selling the benefits of the program to internal and external stakeholders
Qualifications - Foreign Medical Graduate Certification (FMG) or Medical Assistant (MA) or Certified Nurse Assistant (CNA) or pharmacy intern - preferred
- Bilingual (Spanish) preferred
- Excellent Communication and customer service skills
- Knowledgeable of using computer applications
- Understanding of US healthcare system
- Criminal background checks will be conducted for successful applicants
Job Tags
Internship,