Job Description

Why You Want To Work Here:

We are a growing union providing our members with competitive benefits and powerful resources to help advance their careers. We have a casual and fun environment and opportunity for advancement! The Contact Center Representative is responsible for the accurate and timely response to customer service based questions over the phone and via email.

Responsibilities of the Contact Center Representative:

• Answer incoming phone calls
• Document phone calls in Sharepoint
• Receive and respond to incoming emails
• Route calls to appropriate departments
• Maintain files of information
• Research correspondence files, payroll reports, microfilm, and system record to determine the correct information for employer and/or participant system files, i.e., Federal Identification Number or Social Security Number discrepancies
• Other duties as assigned

Requirements of the Contact Center Representative:

• Over 1 year of previous customer service / data entry experience
• Previous benefit fund experience strongly preferred, but not required
• Listens well with the ability to communicate effectively both in verbal and written communications
• Presents a professional image in the office
• Strong attention to detail
• Demonstrates ability to manage complex issues while maintaining a flexible, positive, and cooperative demeanor

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